P4,P5,P6

Unit 1 P4,P5,P6 How to access your office 365 emails
This video is about how too access your emails on office 365, below this are some simple steps and a tutorial video on how to access your emails.
Steps

Step 1: Search on Google Microsoft office 365.
Step 2: Click the link that says 'sign into office 365.
Step 3: Sign into Microsoft office 365 and email page should load up.


How to send  an email on office 365
Below is the next tutorial. How to send an email. E-mails allow you not only to talk to each other but send files and images to each other ( for work purposes only). The vidoe below will show you how to send a basic email.
Steps

Step 1: Log into Microsoft office 365.
Step 2: Find on the left hand side of the screen where it says 'new mail'.
Step 3: Click New Mail and the message should show on the right hand side of your screen.

 How to open an email on office 365
Opening an email on office 365 is very simple and easy to do. Just simply click on the email you would like to open and then on the right hand side of your screen should be the email you have opened. IF you are unsure follow the steps below ,or if your still stuck watch the video.
Steps

Step 1: Log into office 365
Step 2:Look at emails that are shown in the middle of the screen.
Step 3: Highlight the email you would like to open.
Step 4: Click on the email you would like to open.
Step 5: Email should show up on the right hand side of he screen.

 How to add a contact on office 365 emails

Adding a contact on office 365 is very simple.By adding a contact on office 365 the email system will automatically save the contacts that you create in alphabetical order. To learn how to create on follow these simple steps below or watch the video below.
Steps

Step 1: Log into office 365.
Step 2: Click on people at the top of your screen on the right hand side.
Step 3: Click on 'New', this is located on the top left hand side of your screen.
Step 4: Once New has been clicked a small window should pop up asking you what you would like to enter. Click 'Create Contact'.
Step 5: Once this has happened another window should pop up on the right hand side, this is where you fill in all the contact's details.
Step 6: Once this action has been performed and all details are filled in, click save and the contact will be saved to your emails.
 
 How to attach a file in office 365

Attaching a file on office 365 is also very easy and quick to do, Do you want to show your teacher your work?, send it via email on office 365, just simply attach the file you would like to send along with the email your sending and press send. ITS THAT SIMPLE!!, for the steps below or if your not sure watch the video for more information.
Steps 

Step 1: When logged into office 365, you need to click on new mail, once you have done this select the contact you would like to email located on the top left hand corner of your screen.
Step 2: Once you are able to see that you are sending a new email, near the top right hand corner of your new email there should be a little icon that looks like a paper clip.
Step 3: Click this icon and choose File/Document.
Step 4: Select the file or document you want to send through browsing through your documents
Step 5 : Once you have selected the file you would like to send, click 'Open' and when this action has been done the file you have selected should show that it has been attached to the email you are going to send.
Step 6: Click the send button and this email will send to the contact with the file attached with it.

 
How to send  CC

Sending a CC email is easy.  This allows you to send the email to two people at once but the second person you send your email to will only receive a copy of the email/file you have sent, look at at steps below and learn how to send a CC or watch the video.
Steps

Step 1: Click on 'New Mail' on the top left hand corner of the screen
Step 2: Add a contact to the email you are wanting to send.
Step 3: Click on the line where the CC is located.
Step 4: Add another contact that you would like to send the email to.
Step 5:Send email.

 

Making an email urgent/important

This final video will show you how to make a message important or urgent, this is so for example you get an email of your teacher, asking where' the evidence of your work. you can flag the email so the next time you log onto your emails and click the flagged list you can see that there is an important email there that needs attention. Follow the steps below, if you do not understand please watch the video.

Steps

Step 1: click on the email you would like to make important.
Step 2: Click the little flag icon that is located on the email.
Step 3: Click on the flagged emails at the top of your screen, located next to All, Unread emails.
Step 4: look for the email to make sure its there

P2-Explain the principles of effective communication

There are a variety of different ways to communicate with people. Communication with people is a very important part of working for a business or company. There are three different types of categories of different communication skills. General skills, written communication skills and interpersonal skills.

General skills

Cultural difference 
One general skill for communication when working for a company or business is different peoples cultural difference. This is because if you’re speaking to someone with a different race, language or even in most possible cases accents, it is vital that you understand the person or people you are talking to. For example when talking to someone with a different accent it is very important to understand that people will say things in a different tone or dialect. For example a person from Liverpool will talk in a completely different accent to someone from Newcastle. This can also be very important because when you are talking to someone of a different race because the things you say could either be offending or they might not understand you.

Adapting content and style to suited audiences needs 

Another general skill to work with a company or a business is adapting to the content and style and suits the audience’s needs. This is a good skill to have because this means that the people within the company meet the specific needs of the audience and that if they don’t meet the criteria set the first time over a period of time they have to adapt to the different styles of ways to communicate with people. This links in well with cultural differences because for example if someone moved from London to Manchester, the person from London would have to adapt to the way people in Manchester talk and the different tone and dialect used when talking.

Techniques for engaging with audience 

The last most important general skill to have when working is techniques for engaging with the audience. This is good technique to have because if someone doesn't understand you then you can use hand gestures to emphasis a point and make the point that you’re trying to make clear to the audience. Also when someone isn't paying attention you could raise your voice to make sure that everyone is engaged with what you are saying. For example when in a classroom if everyone is talking you would raise your voice to get your point across to the students.

Interpersonal skills

Barriers 

One important interpersonal skill is that when trying to communicate with someone there could be a sound barrier; this damages the communication because if something important is said the person / people you are talking to might not be able to hear you properly so they might miss some highly important information. It would make it a lot easier if the communication was done in a quiet place so everyone involved in that conversation can take in the key points needed and that everybody understands.

Positive and negative language 

Another important interpersonal skill is positive and negative language. This is a good skill to have because when communicating with someone you need to make sure that the language used is in the right tone when giving positive or negative language. A good example of negative language is when someone isn’t paying attention to what you are saying, this is where you would raise your voice to get their attention.

Understanding of the question being asked 

The final interpersonal skill needed is the understanding of the types of questions being asked for example, this is because people will not be able to communicate because there lack of understanding of what is being asked of them to do. For example if someone within the company asked someone outside of the company they would have to think of a different way to approach them and ask them something because the person / people outside the company might not have an understanding or they might have a completely different understanding of the question being asked. Another understanding of the question being asked is that the question needs to be delivered and asked in a good given context.

Written communication skills

Uses of smiley's and emoticons 

A very important written communication skill is the use of smiley's or emoticons, this is a skill that people need to be very careful of what they say because if they are sending a professional email to someone it’s not very good to see an emoticon on an email because the email might be confidential and seeing and emoticon somewhere within the email makes it look less professional and looks like you are not serious about what you are talking about. The suitable time to use these is when talking to your friends but a disadvantage of this is that if you use them all the time you could put an emoticon in your work somewhere.

Understanding of the question being asked 

Another important written communication skill is he understanding of what question you have been asked. This is because if someone asks you to give your point of view, you need to make  clear statement and not try to go of topic because none of the information you say will be valid to the question that you have been asked. Also if you’re working for a business and someone asks you to do something highly complicated you would have to make sure that you have the skills required to do the task needed.

The last important written communication technique needed is reviewing and editing your work. This is because if you do not proof read and review your work it could make sense to you but I might not make any sense to the person / people who will be reading it. This technique enables the reader to have a clear / clearer understanding of what is being talked about and also that it makes some sort or a lot of sense. If the work didn’t make sense this would be very hard to communicate with people because they would not have a very clear understanding of what they are reading or being asked to do.

Jobs in the IT Industry

Jobs in the IT industry

IT Security

 Salary: £40,000 - £45,000 per annum

Job type: Permanent, full-time

Date: Today

Reference: 23666787

Job purpose

A key role within AXA Travel Insurance, the IT Security Manager is responsible for integrating information security into solution/project life cycles and application development, both in the UK and offshore.

Person Specification

Essential:

·         Experience in software development security;

·         Experience in analysing and configuring network security, eg network firewall or

·         L7, IPS, IDS, etc.

·         Experience in data encryption and storage, including transferring via a network;

·         Experience in access control mechanisms, authentication, authorisation, etc.

·         Ability to accurately assess vulnerabilities and recommend robust solutions

·         And/or mitigate risks;

·         Knowledge of ISO standards 27001/27002

·         Basic knowledge of project management and ideally familiar with using project management software tools (MSP Project would be helpful). Demonstrable ability to positively influence others and focus on solutions

·         Analytically and research orientated with the ability to manage and interpret

·         Complex data

·         A team player, with a track record of being able to contribute significantly at

·         Management level

·         Excellent planning and organisational skills

·         Innovative, able to think outside the box and challenge the status quo

·         Evident drive and commitment to get the job done

·         Ability to work easily across international offices /clients /contracts.

·         Must have previous experience in the financial service sector (preferably)
iiIT assistant

employability skills for IT

Specific job attributes

To work in the IT industry you need a good understanding of computers, but also you need some advanced knowledge to.

For example – you need a good understanding of the following advanced topics: hardware, software and security. These will all help you get a job in the IT business. Your understanding of software is very handy for employers because if you have a project or something that needs doing that requires certain software needed to download, you need to have a good understanding on how to use the software and how to do the tasks needed to be completed.

Also in the IT industry you need to have a good understanding of the hardware. For example if something goes wrong with the computer or something needs to be upgraded then you will need to have a good understanding of the different components in the hardware section. This is because if the employer asks you to do a certain thing and you don’t have the skills required to do what has been asked, they will look for someone else who has the skills required to do what has been asked.

One specific attribute IT employers look for in the employees is there understating of the security of the computers and what needs to be done to protect them. This is a good skill to have because if there becomes a virus embedded into the computer they could use the security software to be able to manage what is allowed and what isn't allowed on the computer. For example if there is a virus on the computer and all the work is lost. Someone with a good understanding of security software could install something on to the computer to stop that from happening again.

General attributes

Planning and organisation skills – this attribute is rated fairly highly with employers, this is because to do the work that has been set, the employee needs to have some sort of plan to do the task set for example filling in a spreadsheet, this is because if the data in the spreadsheet has not been entered properly this could result into the overall final figures being wrong and the whole spreadsheet would have to be done again till the figures show the right amount. Another attribute employers consider looking for is organisational skills. This will show the employer that you are keeping on top of your work and not falling behind and getting things wrong in the process having these two attributes have a key role in getting a job in the IT industry.

Time management – this is a good skill to have when working in the IT industry because this shows the employer that you can keep on top of the work that has been set, not also if you have a good time management this will show the employer that you not only have good time management you also have an understanding on what you have been asked to do. This will also show the employer that as well as having a good understanding and getting the work in on time it also shows them that you have a good amount of confidence in what you are writing and if you can back up your knowledge to support the work employers will take that quality into strong account.

Attributes

Determination – this attribute is classed as one of the best ones to have when working in the IT industry, this is because people who laze around and don’t get the work done will not be taken into much account because of their lack of interest within the job. Whereas someone with a lot of determination has the drive and success to do well within the job and come out of it when they are finished with the best possible result they could have hoped for. Also this is valued allot by companies in general because it sees people to want success and to do well in whatever they want to do. Determination is a good quality to have when doing the work that has been set by the employer, this is because you can get the work done in the best but quickest way possible without making any mistakes in the process.

Confidence – confidence is a valued skill to have when working, this is because if you type something and you have no confidence in what you’re saying, for all you know it could right but also you have to believe that its right for example, if you've been asked to type a highly confidential document and you have typed it all up and you have no confidence in what the document says or means, it could be right even if it doesn't sound right whilst typing. This is another good skill to have because when someone is doing their work they should think to themselves “okay if I include everything and talk about it in the right manner and content nothing can go wrong”. It is better to have someone like this then to have someone who just does the basic requirement and the content needed, it could be all wrong. Also when people work in the IT industry their skills have to be continually updated because if a new piece of software is released they need to have the confidence to try and create different things because it would be no good if people didn't try apply their skills to different challenges.